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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The continental breakfast was weak did not have coffee after 8 am
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad that except for an issue you had a great time with us. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
The only issue I had was there was no coffee pot in the room and in the lobby of it wasn’t made so be it. Although it had a kitchenette there were no dishes/cookware as advertised.
Business response:
Sylvia, thank you for staying at Extended Stay America. We are pleased to see the rating as it states you had a pleasant time with us, but we are sorry for the inconvenience caused due to our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management
It was nice facility and quiet location, staff where all nice and cordial. My only suggestion would be it would have been nice to have breakfast available. There were prepackaged mini muffins, instant oatmeal and instant grits as well as coffee and hot water for tea available but I was expecting more.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you liked our well-kept property and that you also appreciated our associates. We appreciate all of your feedback and will use it for future improvements. Thank you once more for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Not Impressed The hotel is convenient in location and looks appealing from the outside. The rooms are dated, sparcly furnished and uncomfortable, for an Extended Stay. The breakfast consisted of a prepackaged muffin of which they only had one type, a granola bar, again only one type to offer and coffee. I would not stay here again. Too many other options on the same block.
Business response:
Dwayne, thank you for being our guest. Although you liked our location and overall had a pleasant stay with us, we are sorry our room was not to your expectations and that you were unhappy with our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for an even better experience. Si... read more
The room was not vacum well and there was a noticable spot on the fitted sheet. The rug at the entrance to the hotel lobby was also filthy. I have stayed at this chain of hotel before and my husband and i notice similiar patterns. My husband reminded me after i booked it 😞
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,877 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.