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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
This property should be rated a 5 star hotel. Management is awesome. Every member of staff here at Greenbrier is extremy deticated. They go over and beyond to make sure their customers are well taking care of. You are treated like family here at the Extended stay America Greenbrier location. Give these guys a pay raise. They deserve it. Rooms are clean, service is excellent. Security is awesome. Thanks to all staff at this property for takibg good care of my workers. See you again soon.
Business response:
You put a smile on a lot of faces around here with your kind words about our team. Each department plays a part and they all work hard to ensure every guest has an amazing experience while they are away from home. We appreciate you as a valued guest and hope you will stay with us at the Extended Stay America when your travels bring you to the area. Thank you for sharing a fantastic review. Sincerely, Hotel Management
It was very peaceful. The staff was very courteous and friendly.
Business response:
Ruth, thank you for the glowing review of Extended Stay America. We're delighted to know you had a relaxing stay with us and that you enjoyed the service you received from our superb staff. On behalf of everyone here, we invite you to stay with us again the next time you visit Chesapeake. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
First I was given a key to a room that had not been cleaned and after going to second room . No hot water
Business response:
Brian, we are sorry for the difficulties you had in your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very nice basic extended stay. Toilets didn’t flush very well, but else very good.
Business response:
Patrick, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have alerted our maintenance team about toilet flush, and they are checking and fixing it immediately. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
It was way too expensive for the amenities that you get. No dishes, barely any towels and the whole place smelled like cigarettes
Business response:
Thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other a... read more
Customer Service Nelita and Elsie exemplified exceptional customer service; making sure our requests were met and that our stay was as comfortable as possible. That meant the world to us.
Business response:
Ronnie, thank you for the wonderful review of Extended Stay America. We are delighted that Nelita and Elsie made you feel so welcome. We are very proud of our team and their dedication to our guests, so we'll be thrilled to share your compliments with them. We look forward to seeing you again next time! Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,713 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.