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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
First I was given a key to a room that had not been cleaned and after going to second room . No hot water
Business response:
Brian, we are sorry for the difficulties you had in your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very nice basic extended stay. Toilets didn’t flush very well, but else very good.
Business response:
Patrick, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have alerted our maintenance team about toilet flush, and they are checking and fixing it immediately. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
It was way too expensive for the amenities that you get. No dishes, barely any towels and the whole place smelled like cigarettes
Business response:
Thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other a... read more
Customer Service Nelita and Elsie exemplified exceptional customer service; making sure our requests were met and that our stay was as comfortable as possible. That meant the world to us.
Business response:
Ronnie, thank you for the wonderful review of Extended Stay America. We are delighted that Nelita and Elsie made you feel so welcome. We are very proud of our team and their dedication to our guests, so we'll be thrilled to share your compliments with them. We look forward to seeing you again next time! Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
I love the building n everything was right except I didn’t no it didn’t have no oven
Business response:
Kisha, thanks for the nice feedback. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Nice place to stay. We have stayed her before and probably will stay again in the future. Service was fair and staff helpful. My only complaints are I went to the front desk a couple times no staff available and no one answered when I called on the phone after ringing 8+ times and having to log into the wifi everyday (we were there for 6 nights, Otherwise it is a nice place to stay for the value.
Business response:
Anthony, thank you for being our guest at Extended Stay America. We are happy you had an overall nice time with us. However, we are sorry for the service issues you had and regret the inconvenience caused. We have shared your feedback with our team to ensure we are more diligent going forward. We hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,754 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.