Extended Stay America - Chesapeake - Greenbrier Circle

Business response:

Casimir, thank you for choosing to stay with us at Extended Stay America. It is delightful to know you liked your well-appointed room and that you were impressed with the service provided by our staff. However, we're sorry for the noise you experienced in your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable.We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. ​​​​​​​Since... read more

Business response:

Chris, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Robin, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed most aspects of our hotel and had a pleasant time with us. Your feedback in regards to the grab-and-go breakfast offerings will be shared with our brand leaders to determine new breakfast choices. Thanks again, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the review of Extended Stay America. We are delighted to know you liked your well-maintained room and that we were able to meet your expectations at a great price. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thanks once more for your comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Derek,thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. ​Sincerely, Hotel Management 

Business response:

Aaron, thank you for your feedback. We are sorry there were afew issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. ​Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at Extended Stay America. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kelly, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management