Extended Stay America - Chesapeake - Greenbrier Circle

Business response:

Thank you for your review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to further improve our performance. We hope to have another chance so we can deliver you a pleasant experience. Sincerely, Hotel Management 

Business response:

Maria, thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable experience for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you again for your candid feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was perfect for your needs and that you were impressed with the exceptional service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We appreciate your suggestions and have taken a note of the same. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Shamica, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you had an overall enjoyable stay with us and that you liked our hotel policies. That being said, I regret the inconvenience you experienced while here. Regarding the noise issues our front desk is available to resolve such issues, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve the issue or move you to another suite. It was a pleasure serving you, and we look forward to hosting you again soon. Since... read more

Business response:

Cedric, thank you for your review. We are sorry our complimentary grab-and-go breakfast offerings and the service provided by our staff were not to your satisfaction. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management