Extended Stay America - Chesapeake - Greenbrier Circle

Business response:

We appreciate the fantastic review of your stay at Extended Stay America! We are delighted you found our location to be an enjoyable part of your visit to the city. We look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Barbara, thanks for taking the time to review your experience at Extended Stay America. We are thrilled to know you had an excellent stay and you were impressed by our hospitality. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Mike, thank you for the review. We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. However, we apologize for any inconvenience. On behalf of everyone at Extended Stay America, we invite you to visit us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for sharing a wonderful review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. We look forward to welcoming you again for another memorable experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to further improve our performance. We hope to have another chance so we can deliver you a pleasant experience. Sincerely, Hotel Management 

Business response:

Maria, thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable experience for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you again for your candid feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Cedric, thank you for your review. We are sorry our complimentary grab-and-go breakfast offerings and the service provided by our staff were not to your satisfaction. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management