Extended Stay America - Chesapeake - Greenbrier Circle

Business response:

Elizabeth, thank you for choosing Extended Stay America for your stay. We are delighted to read you had a comfortable visit and our location close to shopping areas was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back when in Chesapeake area. Sincerely, General Manager 

Business response:

Valerie, thank you for sharing your candid evaluation. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, this service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are sorry ... read more

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager 

Business response:

Cynthia, thank you for staying at Extended Stay America. We are glad to read you had an enjoyable experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed your time with us and were impressed with all the aspects of our hotel, especially with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Camille, thank you for being our guest at Extended Stay America - Chesapeake - Greenbrier Circle. We are pleased to know that you overall had a good stay, but, we're sorry that you found the bed uncomfortable. We will share your concern with our management team to improve our future guest’s experience. We hope you will choose us again the next time you visit our area. Sincerely, General Manager 

Business response:

Shamica, thank you so much for the terrific rating regarding your stay at Extended Stay America - Chesapeake - Greenbrier Circle. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to all your expectations. We hope to have the chance to serve you again in the future. Sincerely, General Manager