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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of missteps I had originally made the reservation on line and upon receiving the confirmation realized that I had inadvertently reserved a smoking room. I immediately phoned the hotel and asked that we be placed in a non-smoking room. Sally, the person with whom I spoke about this change, gladly accommodated our request and assured me that we were good to go. Upon our arrival we are told that our room is smoking room and they have no other non-smoking rooms available. Okay, since it was only one night we could probably ... read more
Not a good choice There was no air conditioning in the lobby, the hall ways nor the elevator. The room took two hours to cool down.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that it took so long for your room to cool down to your comfort. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not what we expected I reserved a nonsmoking room and got a smoking room. I was told "this happens when you go through Expedia". Was told the room was "clean and didn't smell". This was extremely incorrect. The room smelled of cheap deodorizer. The drywall was chipping off the walls in the main room and bathroom, the refrigerator wouldn't get cold, there were light bulbs out, the air conditioner would not keep the room cool, the remote to the TV was sticky, and things that are standard in most hotels were not at this one. Fo... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The level of cleanliness and odor in your room that you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, I will be working with the staff to enhance our offerings moving forward. As well, we will keep your feedback in mind as we make improvements to our grab-and-go breakfast. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure ... read more
Worse hotel! The beds were awful, pillows were terrible. There was so much broken and the breakfast was sad. Do not spend any time or money there!!
Business response:
Robin - Your review was recently brought to my attention and I wanted to personally respond. I am sorry for the level of cleanliness in your room. I am working with our entire staff to improve our cleaning procedures so that this issue does not affect our future guests. Your feedback concerning our bedding options and free grab-and-go breakfast will help us in our efforts to continually improve our hotel. Again, thank you for the comments. I do hope that you will return to our hotel, or any of our other brand locations acros... read more
This Hotel is in Poor Condition We chose to stay for only the first night of a planned three-night stay, and only because it was so late when we got in. The desk clerk was absent from the front desk for one-half hour, while myself and another woman waited. After being assigned a room on the second floor, we discovered the floor, carpets, and baseboards were either absent or in a state of disrepair - and a foul odor was present. The room was not well-appointed, dirty, and entirely insufficient for a family of four. A refund f... read more
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that you had to wait to be checked in. As well, I apologize for the condition and cleanliness of your room. I will be meeting with our staff to ensure these issues do not continue in the future. Thank you again for sharing your comments. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not very happy This hotel is the worst we have stayed at in the area. The room would have been ok except for the smell and the shower head. Water barely came out making a shower nearly impossible. Hotel staff was not very helpful with this. If you have to stay in this area try another place..
Business response:
The staff and I read your comments about your stay with us. I am sorry to hear that your room did not smell fresh and that your shower was not working properly. Please accept my apology. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are not repeated in the future. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Ok for a quick stay Overall stay was ok. The building is in need of some cosmetic repairs (flooring peeling/curling up) and the a/c stopped working overnight both nights of our stay (maintenance was called and checked after the 1st night) - but it was very hot and stuffy overnight. The front desk staff was friendly. Breakfast was grab-n-go - granola bars, muffins and fruit. Location was good, close to lots of shopping and dining options.
Horrible customer service Staff is not very friendly and the grab-and-go breakfast is lacking. I left some items in my room and was shocked at the unwillingness of the staff to return to them. This is not what I call hospitality.
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.