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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were excellent. Very nice and very helpful. The property is a little run down. We had 2 office chairs for table chairs. The room was smaller than expected. Definitely a no frills kinda place.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It is good to know our staff made a positive impression and that; however, disappointed that your stay was not the best at our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very Disappointed My stay was terrible. My room was not ready after I specifically verified it with the representative on the phone. I had a late check in and was extremely tired. The receptionist at the desk said that hotels.com does not verify with the actual hotel on availability. I had to wait 2 hrs to access my room which only allowed me 4hrs before checkout time at 11am. I am a repeated customer and need some type of appreciation for unsatisfactory service.
Not informed! Nobody told me that 1-no room service when I made reservations I had to ask for toilet tissue and go down stairs to get it. No changing of sheets.No emptying of garage cans. No vacuuming. When you go on vacation - you want the service. I would have NEVER STAYED THERE. NOBODY TOLD ME AT THE TIME OF RESERVATION! SECOND- I WAS TOLD BY PEOPLE WHO LOVE THERE THAT YOUR HOTEL HAVE HOME LESS PEOPLE LOVING THERE.
terrible Room #322 was still dirty food on the floor & bathroom was dirty with hair in tub & toilet.....
See for Yourself Unreal advertisement.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet your expectations. I really appreciate you bringing this to our attention. Your comments will be helpful as we continue to improve our guest experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
No frills. No tissue, no amenities at all. Very basic and certainly not worth $100+ per night
Business response:
Ralph - Thank you for your recent review of your stay. I sincerely apologize that you were missing tissue in your room. I really appreciate you bringing this to our attention. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your review. We hope to have the opportunity to provide you with a better stay in the future.
just ok somewhat disappointing breakfeast was cranola bars and coffe no muffins fruit or ceareal a dounut whould have been nice hotel amenitys on the site when I booked my trip stated bar lounge,and personal watercraft on site got there no bar. and watercraft whhould be odd because 40 miles to the beach . hotel overall whould be fine for a buss trip but as a vaction stop not recommended also my flight arrived at 1025am I got to hotel aprox 1045 amwas told room not ready trip was booked about a mounth ahead chould not check i... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.