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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very outdated and not clean. It should be made clear as to what’s provided at an extended hotel and that the basics such as a coffee maker, sundries, plastic cups need to be requested. Just a bad experience.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Michael, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Old worn, under staffed Not worth the price. This is a lousy hotel. We waited for 15 min with a group of others to check in. The poor young guy was working the whole hotel alone. He was front desk, maintenance etc. The rooms where old, dated furniture, the bath shoddy, and it was noisy.
Business response:
Laura, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely... read more
Last. Choice The only way i. Stayed it was last choice allhotels was full in town for graduation the bathroom leaking water in shower knob off on dresser draws hair on floir in bathroom
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Toya, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Traveling w/a pet The stairway which you have to use when you have a pet staying with you was absolutely disgusting. It hasn't been swept or mopped in I have no idea how long. The room floor wasn't much better. No rugs which is understandable. Me and my boyfriend wore our flip flops while walking sround.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
BEWARE WATCH FOR UNAUTHORIZED CHARGES Was charged unauthorized charges due a policy that was NOT told to me before reserving this hotel. I’ve never experienced this before with any hotel I’ve book jus be careful and watch you card information with this hotel
Business response:
Travis, we are disheartened to read about the problems you experienced and hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
back in the dark ages first they couldn't find our reservation. Then it took an hour to finally check us in.Front desk people nice, but that was it. Its extedned stay - NO utensils, dishes etc in room, you have to ask for them, not even a coffemaker. If you want clean anything, ie: towels, you have to bring the old down to the front desk to exchange for new. Ridiculous. not even a hair dryer. We will never stay in an extended america hotel ever again.
Business response:
Debra, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and are sorry to know you were unhappy with our hotel policies. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
There was no hot water in multiple rooms and it was a cockroach in the sink
Business response:
Michelle, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.