This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too much of a hassle
Business response:
Stacy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Do NOT STAY AT THIS HOTEL My stay was horrible. The hotel did not offer the breakfast they advertised. Housekeeping stole money out of my room and the hotel was less than clean. I will never go back nor do I recommend anyone to stay here. You may fair better at the Holiday Inn next door.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Bed was cracking ,water takes too long to get hot Not happy about water and bet no coffee or cups not enough of soap
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We regret the inconvenience these caused. Your concerns will be shared with the management and team in an effort to improve our service and facilities. We would like to inform you that our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, ... read more
Would not recommend We were put in a pet room that smelled really strong of Dog urine. We asked several times to be moved to another room. The staff acted as if the entire hotel was booked and we could not be moved. They told us they would see what they could do (i.e. Nothing) we were also charged a fee of $15 that was not authorized after we had checked out. When calling the hotel to figure out what it was for, they said taxes. I'm still not sure what taxes considering we fully paid before check in.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Room smelled of cigarette smoke The front desk person was friendly and check-in was quick. Room was 419 (king bed) and it reeked of cigarette smoke, the bathtub was dirty (specks of dirt and hair), and towels were stained. When I spoke to the same front desk person and told them about the open window, they clearly knew about the smell and still gave us the room! They offered to clean the tub and give us Febreeze to mask the smell. Very disappointed in their lack of customer service training and skills. We visited friends sho... read more
Business response:
Karen, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
You get what you pay for!!
Business response:
Sharhonda, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
just was not what I was expecting It is quite, but that is my only good thing to say about this place the hot breakfast consent of a pack of oatmeal or grits , a package muffin and coffee I opened the door to our room and the smell was hard to get use to some one had smoked in that room the beds are small hubby and I have to sleep in different beds the fan in the bathroom was so loud you could feel the vibes a small kitchen with no, no dishes, pots or pans not even a fork so why do you have the kitchen ,, odd so all in all I... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we were not able to exceed your expectations. We will work on communicating and bettering our offerings to best assist our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.