Extended Stay America - Chicago - Buffalo Grove - Deerfield

Business response:

Carrie, thank you for choosing with us for an overnight stay. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and taking the time to fill out a guest survey. Your feedback is important to me, so if you could provide more detail about your stay, I'd appreciate it. Thank you in advance! 

Business response:

We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback regarding the television is shared with our maintenance team for review and action. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you enjoyed our ideal location close to many places and that you had a pleasant visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Sharon, Thank you for staying with us and taking the time to fill out a guest survey. Could you please elaborate on your stay feedback so I can address any concern you may have had? Your feedback is very important o us, and we appreciate it! 

Business response:

Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our hospitality met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked your well-appointed room and that overall you had a pleasant time with us. However, we regret the inconvenience you had due to our dishware policy. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Managemen... read more

Business response:

Thank you for staying with us and taking the time to fill out a guest survey. We hope to see you again in the near future. Your feedback is very important to us, and we appreciate it! 

Business response:

Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management