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Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
More attention given to the "breakfast" served. A bench outside the entrance would be nice. We are Seniors and would have enjoyed sitting on a bench outside.
Business response:
Thank you for choosing Extended Stay America. We are glad to see you enjoyed your time with us and that overall you had a pleasant stay. We appreciate your valuable feedback and hope to see you again soon. Sincerely, Hotel Management
Decent place I did not two things, breakfast was not what I expected, I though we'll have a buffet but we only had a coffee and cupcakes along with oath meal and other small on the go food. The white sheets had some weird looking stains from nose bleed or something however we took it back to the customer service and the gave us clean sheets. Overall it was ok. The best thing is that it was clean and we had a small kithen and a fridge.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you had a great stay and that our spacious suite with full-size kitchenette help in making your visit even better. Your feedback about the stained sheets has also been discussed with the concerned team, and we apologize for the inconvenience caused. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Lame breakfast. Decent place. 2 or the 3 days we spent there they didn’t have anything for breakfast but granola bars. No fruit, no cereal, no oatmeal, no muffins. We weren’t expecting much but we got even less than we expected.
Business response:
Edward, thanks for choosing us. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Jerry, thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Business response:
Russell, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
The room that we booked was not available. They ran out of muffins during breakfast and there was no staff available to help us with replenishing the breakfast. If you just want to come and sleep and don't care about the ambient, then it's an okay place to stay.
Business response:
Thank you for evaluating your experience at our hotel. We apologize as we couldn’t provide you with the room of your choice and a perfect breakfast experience. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Excellent helpful staff. Worth every minute. Great price. Quiet.
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Reasonable prices You get what you pay for. Bare minimum amenities. Breakfast was sorely lacking. But it was the cheapest place I could find.
Business response:
Thank you for staying with us. Although you liked our affordable rates, we are sorry for not meeting your expectations with our facilities. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,155 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.