Extended Stay America - Chicago - Buffalo Grove - Deerfield

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed with our courteous associates and enjoyed your well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay at Extended Stay America. We are glad to read you were impressed with your room and that you found us to be a good value. It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management 

Business response:

Mayra, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Courtney, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Sasha, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Your feedback regarding the cleanliness will be shared with our housekeeping team so that they will be more diligent in their work. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our convenient location and that you were impressed with the service of our courteous staff. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant experience, but we're sorry for the maintenance issue you encountered in your room. Please be assured that we have discussed your feedback with the concerned team, and we're working with them to fix the problem immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management