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Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
“Pros” - Relatively clean. Good location. Staff was friendly. Cons - we had to have our key cards fixed 4 times over 5 days (the first time was right after we checked in) because they just stopped working. You could hear people walking in the room above us as well as their toilet flushing and the water going through the pipe. Sheets and blankets were probably the thinnest I’ve ever encountered. Same goes for the pillows. Breakfast was coffee in the lobby and a basket of granola bars/muffins (appreciated the coffee). No coffe... read more
Business response:
Dear Guest, Thank you for taking the time to share such a detailed review. We’re glad to hear that you found the hotel to be clean and enjoyed the friendly service from our staff. It also great to know that our location was best for your needs, However, we sincerely apologize for the inconveniences you encountered in the room. Your remarks are shared with our maintenance and housekeeping team for review and correction. We also regret that the breakfast options did not meet your expectations. Your feedback is extremely valuab... read more
toilet clogged twice had to keep plunger in room to clear it myself. Asked for toilet paper and was told 1 roll at at time. Card key had to be constantly reset. Breakfast was snacks not breakfast. Coffee was terrible had to go out to buy. room was only cleaned if I wanted to pay extra.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that your visit fell short of expectations. The issues you mentioned will be shared with our team so we can better support our guests. Our grab-and-go breakfast is designed as a light, quick option, and your observations will help us evaluate it further. We appreciate your feedback and hope you may consider returning so we can offer a more seamless experience. Sincerely, Hotel Management
Horrible horrible staff ( except for the wonderful cleaning lady). Do not stay here. If I was here with my family and experienced what I did with the front desk staff, Tim, I would’ve left. The guy gives me bad card keys and I let him know and then he starts to demean me and mock me in front of other customers. I’m no Patsy, so I let him have it right back. Do not stay here if you have children, elderly, or disabled. I cannot imagine the abuse they would receive. While waiting over 2 1/2 hours from my room, I saw how he trea... read more
Business response:
Dear John, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. Your comments have been noted and will be shared with the appropriate team for review. We’re always working to improve and provide a better experience for all our guests. We hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Toilet dirty, took pictures. Front desk unfriendly. Locked us out of room even though we paid for 2 days.
Business response:
Dear Mazin, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Considering this a rare incident, please return for a better experience. S... read more
Dirty. Staff unfriendly. Locked us out of room even though we paid for 2 days!
Business response:
Dear Mazin, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Considering this a rare incident, please return for a better experience. S... read more
Everything was fine, but the room smelled smoky
The carpet stinks as does the entire hotel. It needs major cleaning or replacement. Smoking in the hallways and at the entrance. Alerted front desk, but they said that as long as the alarm doesn’t go off, no action is necessary
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,197 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.