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Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing! Outdated rooms, bathroom offers one shampoo, that’s it! Two small, harsh soaps w/o any lather, the worst! Sheets were not the typical plush hotel brand sheets, no bottled water in room…disappointing!!
Business response:
Michael, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Clean bathroom means the toilet works It was very hard to be comfortable when we had a bad toilet and couldn’t change room Because it was too late and nobody was available at the front desk to switch our room out by the time we found out the Toilet was not working
Business response:
Dyami, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Sincerely, Hotel Management
Confirm directly with hotel that reservation is ac
Business response:
Pablo, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not able to sleep well as coyos hear doors slamming in the hallway all hours of the night.
Business response:
Thank you for your review. We are sorry your sleep was disturbed due to noise made by other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Never again! This one one of the worst experiences that I have ever had. The hotel and room were absolutely filthy. The smell in the hallways and room was awful. No one came into my room to empty the garbage or give clean towels.
Business response:
Julie, we appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues you encountered. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee, and linen exchange is available at the front desk at any time and complimentary.... read more
Did not have pet rooms with king size bed as requested.
Business response:
Thank you for choosing us during your stay. We are sorry for not living up to your expectations and for not accommodating you with the choice of the room you requested. We hope you will consider and give us the opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,197 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.