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Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs - wouldn’t allow for a room change since other guests overheard it being told to front desk.
Not clean
The property is so outdated. The room stinks and is dirty. Everything is so old. They did not even have the shampoo, only two small packages of soap- what kind of service is that? It is an extended stay hotel, but the "kitchen" did not have even a single plate. We had to go to the reception to check out plates, forks, and cups - this is a joke. The property states that it has breakfast. It does not...It has coffee and muffins with the restriction of one muffin per customer. This was the worst hotel I have ever stayed at and ... read more
Pictures on site didn't reflect the actual room whwn walking in. The staff seemed fairly nice, but the property itself needs some work.
Business response:
Dear Conchita, Thank you for sharing your feedback. We’re genuinely sorry that your experience did not align with expectations, and we understand how important visual accuracy is when selecting accommodations. Your comments about the condition of the property have been noted, and we remain committed to improving the overall guest experience. It is encouraging to know that our staff left a positive impression, and we will be sure to share your remarks with the appropriate departments. Your input is important to us, and we hop... read more
Wir haben die Unterkunft vorzeitig verlassen und uns eine neue Unterkunft gesucht.
Business response:
Dear Stefan, We’re very sorry your experience did not meet expectations and that you chose to depart early. This is never the impression we hope to leave. We appreciate you giving us a try and hope you will consider giving us another opportunity in the future to provide a better stay. Sincerely, Hotel Management
Kinda dilapidated and sketchy. Toilet backed-up.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We apologize that your experience did not reflect the comfort and reliability we aim to provide. Situations involving in-room maintenance can be especially frustrating, and we regret any inconvenience you faced during your stay. Please know that we take your comments seriously and are committed to taking corrective steps. We hope you’ll consider returning and allowing us another opportunity to give you the flawless visit you deserve. Sincerely, Hotel Managemen... read more
Don’t stay here unless you like filth Travelled 1100 miles from Florida to watch my son graduate boot camp. The hotel was horrible! Kitchen, refrigerator, bathroom and beds were disgusting. The toilet only worked when you removed the top and messed with the plunger. Told the front desk guy about it and he just apologized with no resolution.
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We're sorry to hear that your visit was anything other than pleasant, especially during what should have been a proud and memorable occasion. We regret any disappointment caused and apologize that your accommodations were not in acceptable condition. Furthermore, it is concerning that the follow-up to your report fell short. Your feedback will be shared with our team so appropriate action can be taken to prevent a recurrence. We appreciate your honesty and wis... read more
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,197 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.