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Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets Got a room with a sofa bed for my daughter front staff argued with me on why i needed bedding for it. Eventually got sheets but wasnt going to argue with him again to get a blanket so we picked one up at walmart so my daughter wouldnt freeze
Business response:
Dear Guest, We are pleased you had an excellent experience with us at Extended Stay America! We always want our guests to enjoy a seamless visit, and it is great to see that our convenient location near the mall was the highlight of your stay. We loved hosting you and hope to welcome you back whenever your travels bring you back to our area.Sincerely,Hotel Management
They need to upgrade the property. AC doesn't work. Carpets are source of many diseases. And the noise especially at night is irritating. It used to be a good place to chill but now it smells like skunk
Business response:
Dear Guest, Thank you for being our guest and sharing your feedback. We are truly sorry to know that your recent visit didn’t reflect the standards you should always expect from us. We understand how important a comfortable and well-maintained environment is, and your observations have been noted. Please rest assured, we will use your input to help guide our continued efforts to improve the guest experience. We hope to have the chance to welcome you back for a more pleasant and fulfilling experience. Sincerely,Hotel Manageme... read more
Dirty, paper thin walls, people up ALL night, horrible.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our rooms were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Front Desk Staff's behavior was Rude & insulting - more specifically for some reason the staff did not like our group. Manager's intervention definitely helped - he seemed to be a good manager.
Business response:
Dear Puspa, Thank you for sharing your experience with us. We sincerely apologize for the behavior you encountered from our front desk staff, as this is not reflective of the welcoming environment we strive to provide. We are glad to hear that our manager was able to assist and improve the situation. Your feedback is crucial, and we are committed to addressing the concerns you've raised with our team to prevent similar issues in the future. We appreciate your understanding and hope you will consider staying with us again, as... read more
The only issue was having to reset my key every time I left. But staff were great about it!
Business response:
Dear Ryan, Thank you for taking the time to review your stay with us. We sincerely apologize for the inconvenience you experienced with your key requiring resets. We understand how frustrating this must have been and appreciate your patience. We will address this with our maintenance team to enhance the key system's performance and ensure a smoother experience for our guests. Our staff is dedicated to providing excellent service, and your kind words about them are truly appreciated. Your feedback is invaluable as it helps us... read more
staff was not nice hotel rooms lobby everything was smells very bad even not cooperate just ask for 1 pillow they not give us and gave hardtime for whatever we ask they just denied
Business response:
Dear Kinjalben, We sincerely apologize for the unpleasant experience you had during your stay. It's disappointing that the service did not meet your expectations and that the room conditions were unsatisfactory. We regret any inconvenience you faced when requesting assistance, as this does not reflect the level of hospitality we strive to provide. Your feedback is valuable, and we are committed to addressing these issues to improve our services. We hope you’ll give us another opportunity to offer a more comfortable and welco... read more
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,197 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.