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Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well they upgraded me to the deluxe room whi h was not so deluxe. The light at work table didnt work. I was not able to turn off the light next to bed and It was a ring light so I could not unscrew it to sleep. I had to sleep with the pillow over my head to block the light.. . . Chair in the room was so dirty and stained I didnt use. Not impressed with facility. I wont use this brand again.
Business response:
Dianne, thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The hotel is not as seen on the web, there were papers under the bed, chairs full of dust, the shower did not work and we were transferred to another room. They do not give cleaning in the room. You must ask for towels at the reception and the large continental breakfast is just coffee and whole-grain bars. It is not as described on the web, I do not recommend it to anyone.
Business response:
Carmen, please accept our sincere apologies for the poor experience you had in your initial room, which made for an inferior impression of our property. Your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our future guests. We are also sorry as you were not happy with our hotel policies and our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you choos... read more
Stingy corridors from humidity. There is no continental breakfast as advertised.
Business response:
Thank you for reviewing our hotel. We are sorry for the cleanliness issues you encountered during your stay and that you were not happy with the breakfast choices. Your comments about breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We have shared your concerns with our housekeeping team, and we hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Business response:
We apologize for not meeting your expectations, as we strive for clean rooms and great customer service. We hope you give us another opportunity.
Business response:
Dear Guest, We sincerely apologize for not meeting and exceeding your expectations. We hope you'll give us another chance, as we strive for clean rooms and great customer service.
Business response:
Dear Guest, We sincerely apologize for not meeting and exceeding your expectations. We hope you'll give us another chance, as we strive for clean rooms and great customer service.
I did not receive a wake up call at time I asked.
Business response:
Thank you for staying at our hotel. We strive to give the best service to our guests, so we are sorry we fell short during your stay. We would like to extend our sincere apologies for failing to send your wakeup call. We have shared your comments with the front desk team, and we are confident the necessary protocol will be made in order to achieve complete guest satisfaction. Thank you for bringing this to our attention. We look forward to serving you again. Sincerely, Hotel Management
Avoid it Run down place. Front desk lady at night was completely rude and bothered just to have people at the desk.
Business response:
We offer our apologies for the poor customer service and that the condition of our property. Your feedback highlights the area of development, so it is discussed with the appropriate individuals to improve not only our service levels but also to ensure that our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The place where nightmare are made This had to be one of the worst hotels I have ever stayed at. I travel a lot for work. I am on the road between 150-200 days a year and I have stay in fancy hotels and crappy one. This was not even crappy. It was terrible! With this said let’s do the review. I had 5 room booked for a conference, I was going to nearby. From the moment we tried to check in it was a hassle. I want to get all the hotel room keys and distribute to the team. I was met with rudeness and told no. The front desk age... read more
Business response:
Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered in your rooms and regret the inconvenience it caused. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. We have informed our pest control provider regarding the roaches and are working to ensure procedures are being follow... read more
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,197 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.