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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was excellent and very accommodating. My only complaint was the cleanliness of the room and establishment. There was a distinct smell throughout and I had to clean my room after housekeeping had done so.
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased to know the team made a positive impression and ensured you felt well cared for throughout your visit. However, we regret that the overall condition of your room and the environment did not meet expectations. We understand how important a fresh and well-prepared space is to your comfort, and your comments will be shared with our team to help guide future improvements. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Rooms could do with a good updating at the least a good paint job
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that the condition of your room did not meet your expectations. Maintaining a comfortable and welcoming environment is a priority, and your comments highlight areas needing attention. Please be assured that your observations have been shared with the appropriate team to help guide improvements. We appreciate your honesty, as it allows us to enhance the experience for all our guests. We hope you will consider staying with us again in the fut... read more
Exceptionally good experience
Best place to stay
Business response:
Dear Guest, Thank you for being our guest at Extended Stay America. It is heartwarming to learn that you had an excellent stay. We are delighted to be considered the best and will continue working to ensure a seamless visit for all our guests. We hope you will choose us again anytime you return to our area.Sincerely,Hotel Management
Its ok
Not real happy Upon check in, no one explained ,wifi,that youhave to ask for pots pans silverware, cups etc.if looking for a place to sleep it's ok,chair was broken reported it was there 7 days was still broken when we left
Business response:
Dear Guest,Thank you for taking the time to share your review with us. We’re sorry to hear about the issues you encountered during your visit. We understand the importance of clear communication and will share this appropriately to avoid such misunderstandings in the future. We also apologize for your concerns about the broken chair, which wasn’t addressed during your stay. That’s certainly not the level of responsiveness we strive for, and we will follow up with our team to ensure maintenance requests are handled more promp... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,417 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.