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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly. And having a laundry room in house was great.
Housekeeping is only on a weekly basis, but they have an envelope to tip housekeeping. No cups or glasses available. breakfast is minimal, coffee, packaged muffins or granola bars or oatmeal. Very basic. During the winter, parking lot is full of black ice, and while there are signs staying may be slippery, there are dangerous patches of ice that need to addressed. For the cost, not worth a short stay.
Business response:
Dear Vikram,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of having essential amenities available, and we will review our offerings to ensure better guest satisfaction. Additionally, we take your concerns about the icy parking lot seriously, and we will address this with our maintenance team to improve safety for future guests. We value your input as we strive to enhance our services, and we hope to provide a more comfortable e... read more
Great place to stay when visiting family While the place is getting older and has a lot of older amenities like a stovetop, full-sized refrigerator with freezer, and even a kitchen sink, it's still a great place to stay for both short- and long-term. Easy access to rooms on all sides of the building. The staff was incredibly helpful and kind which really added a special touch to the stay. This is my preferred place to stay when I'm visiting family.
Business response:
Dear Ronny, Thank you for sharing your experience. We're delighted to hear that you find the convenience of our amenities and the helpfulness of our staff make your stays enjoyable. We appreciate your loyalty and look forward to welcoming you again during your next visit to family. Your feedback means a lot to us.Sincerely,Hotel Management
Good Room was nice overall. A bit dated but it was a nice sized room with a kitchenette. Something to keep in mind for another trip.
Business response:
Dear Bianka,Thank you for your feedback! We are glad you enjoyed the spacious room and kitchenette. We appreciate your suggestion and will take it into consideration for future improvements. We look forward to welcoming you back to Extended Stay America for your next trip!Sincerely,Hotel Management
Nice receptionists and clean facility
Wonderful stay
Business response:
Dear Shonta,Thank you for your kind review! We are thrilled to hear you had a wonderful stay at Extended Stay America. Your positive feedback means a lot to us, and we’re glad we could provide a comfortable experience. We look forward to welcoming you back for another great visit in the future!Sincerely,Hotel Management
It’s okay It was fine but the hotel staff tried to get into our room at 7:30 am to clean it without knowing we were there. The place was clean but it needs to get updated.
Business response:
Dear Julia, Thank you for your feedback. We apologize for the inconvenience caused by the early cleaning attempt. Your comfort and privacy are important to us, and we will address this issue with the team to ensure better communication going forward. We also appreciate your input regarding the need for updates, and we will work toward improving our facilities. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.