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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for stay with Extended Stay America.
Okay for only one night stay. Location is kind of outdated lots of people walking in and out all the time. Customer service was pretty good.
Business response:
Dear Julio, Thank you for your feedback. We're glad to hear you were satisfied with our customer service. We continuously strive to enhance our property and create a comfortable environment for all guests. Your input helps us identify areas for improvement, and we appreciate you sharing your thoughts. We hope to welcome you again in the future.Sincerely,Hotel Management
Business response:
Thank you for stay with Extended Stay America.
We had a good experience here. Staff was friendly and professional. The property looked mostly clean. The carpet has a strong odor, which I'm not sure why there's still carpet in hotels anymore. The morning coffee thingy is ok, lots of junk food choices. Also, Wi-Fi was not working properly or as advertised. Overall, I'd come back and recommend
Business response:
Dear anj, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
The room was never cleaned in the five days we stayed there. No extra towels nor bed sheets. The personnel that works there is not pleasant.
Business response:
Dear Eduardo, We understand the inconvenience you experienced during your stay. Cleanliness and friendly service are top priorities, and we regret that we fell short. We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complimentary. Thank you... read more
This has been the second time I stay here and it has always been a good experience.
It was nice clean and comfy for ehat i needed
Business response:
Dear mariafelicita, Thank you for your kind feedback! We're delighted to hear that Extended Stay America met your needs with a nice, clean, and comfortable stay. We look forward to welcoming you back again soon.Sincerely,Hotel Management
Business response:
Thank you for stay with Extended Stay America.
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,396 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.