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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty basic. No breakfast other than coffee and oatmeal.
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Nice
Business response:
DearJUAN CARLOS, Thank you for staying with us and sharing your review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management
Desk Service was below average. When asked for ice he only reply was, “we have no ice machine“ versus you can use the ice tray in your refrigerator. Who knew there was one there? Never stayed at any hotel. They didn’t have an ice machine. I was in and out several times packing my car door and check out and there was never anyone at the desk. Apparently they were sitting in the next room and you had to call for them, which got a very slow and mediocre response. If you’re looking for a clean, safe place to stay, this will work... read more
Business response:
Dear Darryl, Thank you for choosing to stay with us. We apologize for any lapse in hospitality and attentiveness you experienced here. Your feedback regarding communication about ice availability and staff responsiveness is essential, and we will address these concerns with our team to enhance future service delivery. Ensuring our guests feel valued is paramount, and we regret any shortfall in meeting your expectations. We appreciate you bringing these issues to our attention as they help us refine our services to serve you ... read more
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To whom it may concern l felt like l was at home it was great. l didn't like the set up for the breakfast stand too many people at one time and not enough room
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Las habitaciones están en buenas condiciones, limpias y cómodas; muy bueno el ingreso!!
Business response:
Dear Alejandra, Thank you for your recent stay at Extended Stay Americal. We're delighted to hear that you enjoyed your stay with us and found our rooms to be clean, comfortable, and in good condition. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we were able to meet your expectations. Your positive feedback is greatly appreciated and will be shared with our team. We strive to consistently deliver exceptional service and accommodations to all our guests. Thank yo... read more
The stay was good until time for bed. The beds are very uncomfortable
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Business response:
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Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.