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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok hotel. Staff was somewhat friendly the room had some blemishes and wasn't entirely clean.
Business response:
Dear Robert, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our staff's friendliness, as we strive to provide a welcoming atmosphere for all guests. However, we sincerely apologize for the issues you encountered with cleanliness and the condition of your room. Your insights are invaluable to us, and we will address these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Man... read more
The staff was very nice and the room itself was clean. But, the elevator looked like a perfect place to get murdered, the hallways were dirty, and the stair wells/light fixtures in the halls looked like they hadn’t been cleaned in literal YEARS.
Business response:
Dear Lauren, Thank you for reviewing our hotel. We are genuinely sorry to learn about the less-than-satisfactory experience you had during your recent visit. We sincerely regret any inconvenience you experienced regarding your concerns about the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. In addition, thank you for also mentioning your positive experience with our well-kept accommod... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.