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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
Was clean and had everything that I needed.
Business response:
Dear David, Thank you for taking the time to provide your generous feedback! We are glad that your stay was excellent and that you appreciated our clean and well-equipped accommodations. We strive to provide a comfortable and convenient experience for our guests, and your kind words make it all worthwhile. We appreciate your support and look forward to having you back at Extended Stay America!Sincerely,Hotel Management
Chicago!!! First time at extended stay. Building at this location was worn down but the service was great with accommodating my room. I booked a double bed and they exchanged it for two rooms due to not having it available. I appreciate them taking care of the problem overall.
Business response:
Dear Charlotte, Thank you for sharing your experience. While the condition of the building did not fully meet expectations, it is wonderful to hear that the service stood out and that the team worked to accommodate your needs. Guest satisfaction remains a priority, and your feedback is truly appreciated. We hope your first stay was a positive one overall. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
The staff was friendly. And having a laundry room in house was great.
Housekeeping is only on a weekly basis, but they have an envelope to tip housekeeping. No cups or glasses available. breakfast is minimal, coffee, packaged muffins or granola bars or oatmeal. Very basic. During the winter, parking lot is full of black ice, and while there are signs staying may be slippery, there are dangerous patches of ice that need to addressed. For the cost, not worth a short stay.
Business response:
Dear Vikram,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of having essential amenities available, and we will review our offerings to ensure better guest satisfaction. Additionally, we take your concerns about the icy parking lot seriously, and we will address this with our maintenance team to improve safety for future guests. We value your input as we strive to enhance our services, and we hope to provide a more comfortable e... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,396 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.