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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just Okay The beds were much too small. It states "Queen," but its CLEARY a full size. For two geown people, it was uncomfortable. To get cutlery and plates and such, you're asked to come back to the desk. Why inconvenience the guests for a standard feature? In general, the condition of the hotel is OKAY, that's it. We will not be returning.
Business response:
Erika, thank you for your candid evaluation. We are glad to see from your rating that you had a pleasant stay overall. However, we regret our beds were not to your comfort and are sorry for the inconvenience you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Angelica was awesome with her customer service ! Will definitely book a room here again
Business response:
We are flattered by your very kind review of Extended Stay America. Team members like Angelica are a perfect example of the passionate spirit of service that we value. We are delighted that our hospitality really stood out. Thank you for selecting us, and we hope to welcome you back soon. Sincerely, Hotel Management
When i got there they didnt have any rooms for me so they had to transfer me to the one in darien il but the stsy was good
Business response:
Tthank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you this time at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
great stay good location nice staff. room clean nice area
Business response:
Thank you for choosing Extended Stay America. We are glad you enjoyed our location and were pleased with our clean accommodations. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
easy parking, easy to find, near grocery stores and other dining places
Business response:
We appreciate your feedback on Extended Stay America. It’s an absolute delight to know you were pleased with our parking facility and enjoyed our proximity to restaurants and grocery stores. Thank you for staying with us, and we hope to welcome you back again. Sincerely, Hotel Management
great location, easy parking close to expressways
Business response:
Thank you for your generous review of Extended Stay America. We are delighted to know you had a great stay and that you loved our location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
I always enjoy my stay at this location it is one of my favorites
Business response:
Thank you for making Extended Stay America your home away from home. We are thrilled when a guest chooses our hotel over others for a repeat stay. We value your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,396 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.