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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok My stay was ok
Issues from the start Booked 2 king rooms. Arrived & was told “we don’t even have king beds” blamed hotels.com for that one. Then we’re told we only have 1 room available. After about 10-15 mins. They found another room. Said they have been having computer glitches. Needs some updating. Worn out. Not near as nice as the last Extended stay America we stayed at. Comfortable bed though.
Business response:
Tom, thank you for your candid evaluation. We regret the predicament with your reservation and apologize for the concerns you outlined. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Everyone was very pleasant to deal with and comfortable bedding however the building was worn and dreary.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the comfort of our beds. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
This hotel was perfect for friends attending a music festival. The hotel room wasn’t super fancy and only had one bed but there was a good amount of space and a kitchen with a sink and full size fridge. Very quiet and located close to lots of food and shopping. The hotel staff were polite. No issues during this stay!
Business response:
Thank you for staying at Extended Stay America; we appreciate your business. We are glad you liked the spaciousness of our accommodations and had a peaceful stay with us. We also get great feedback on our location, and we are happy this made your stay even more enjoyable. We are delighted you included us in your travel plans and hope you will be back to see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,396 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.