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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled musty and like animals
Business response:
Alyssa, thank you for being our guest. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
no ice machines kitchen not stocked at all very slow check in process
Business response:
Diane, thank you for your review. We are sorry for the issues you encountered. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. Also, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
A home between selling and buying our home We stayed here a couple of days between selling and buying a home. The staff was wonderful. Very friendly and attentive. The condition of the rooms was less than desirable but clean. There was plenty of parking at all time of the day and evening.
Basic stay and okay, though the “breakfast” offered didn't deserve the name. It was a poor excuse to be able to claim a “free breakfast”. I was warned about this when checking in (but not when I booked the hotel).
Business response:
Brian, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Angelica was amazing! Super clean and quiet!
Business response:
Thanks for the perfect review of Extended Stay America. We were delighted to learn that the service provided by Angelica surpassed your expectations, and we will enjoy sharing your compliments with her to recognize them for a job well done. We are also glad you liked our clean and well-maintained property It was our pleasure hosting you during your time in Chicago and we look forward to your next visit. Sincerely, Hotel Management
Great front desk staff!! Comfortable bed and amenities!
Business response:
Abbi, thank you for the glowing review of Extended Stay America. It is our pleasure to you liked our courteous front desk staff and slept well on our comfortable bed. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
I like the facility the staff was very friendly and helpful, the only things I didn't like was the breakfast it was just off nothing else, but besides that everything was good 👍 I like the reception so friendly and helpful kind
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
The room didn't seem to have been scrubbed well. The floors were sticky. Room didn't seem all that clean to us. Neighbors were too loud and we had early flight and asked manager to help them reduce the volume of their music as we were trying to sleep. Nothing helped. I don't think we will be coming here again though.
Business response:
Thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and make sure we are more diligent going forward. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincere... read more
Very good & economical. They need to do a little better job of cleaning the shower/tub.
Business response:
Thank you for your review of Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall and that we were able to meet most of your expectations at a great price. However, we apologize for the cleanliness oversights you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,396 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.