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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great no frills place in a very nice area I had to spend one night in this area, and this was very reasonably priced. Full refrigerator, two burner stove, microwave, I can see why people who must have an extended stay would choose this place. No safe in the room, though, at least none that I found. The included breakfast was coffee, tea, oatmeal, muffins, granola bars. It did not have a separate breakfast area; it was a "grab and go" type place, or you had to go back to your room. I would stay there again. It's only a mile o... read more
Business response:
Thank you for the wonderful feedback of Extended Stay America. We are glad to know you were impressed with your well-equipped room and that you loved our ideal location. It was a pleasure accommodating you, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Check in was perfect... Wouldn't mind going back. Left something in the room though and housekeeping wouldn't let us go back in to get it.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us. However, we regret the poor service you experienced. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Clean and very friendly staff
Business response:
Christine, thanks for being loyal to our brand and sharing your review with us. It is a sheer pleasure to know you liked our well-maintained property and that our excellent service made your stay a comfortable one. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
My room was a suite, and had a full kitchen, but no silverware , Pots or pans, or plates or bowls. The staff were nice. I wouldve liked if they asked me if i had a preference of where my room was. They put me in the first room, next to the hotel laundry room.
Business response:
Julie, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Wasn’t the best but it’s cool for the price and just a in and out
Business response:
Cedric, thank you for reviewing our hotel. We’re happy to know overall you had a pleasant stay with us and that you found us to be at a fair price. We hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Kitchen floor was sticky as if cleaned with dirty mop or did not get rinsed thoroughly. TV did not work even after I tried manually in case the remote batteries were dead, checked plug in also! Reported it to them after we came back from dinner but told them not to fix it then as we were going to bed. Decided not to stay there for the second day, went ahead and checked out.
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assured you that we have discussed your feedback with the concerned teams, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
It was a room. The room I reserved was not ready at the time of check-in (3pm) so I was downgraded from a king bed to a queen. I don't think I've ever been downgraded at a hotel before; that's strange.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.