Extended Stay America - Chicago - Burr Ridge

Business response:

Christopher, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for the glowing review of your stay at Extended Stay America, and most especially for complimenting our staff. It is important for our guests to have a great experience, and we are delighted you enjoyed your visit with us! We will share your compliments with Arry and Shanika. We look forward to welcoming you again whenever your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Jeff, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service moving forward. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

It was our pleasure having you as our guest at Extended Stay America and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mohamad, thank you for being our guest at Extended Stay America. We hope your overall experience was a pleasant one. We are sorry for the inconvenience you had at the time of check-out. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being loyal towards our brand and for reviewing Extended Stay America. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you and your girlfriend loved your stay. We look forward to sharing your compliments with our team members. Thanks again for choosing us, and we look forward to welcoming you all back soon. Sincerely, Hotel management 

Business response:

Charles, thank you for choosing Extended Stay America for your overnight stay. We are glad to read you had a comfortable time with us and that you liked our courteous service. Your feedback is valuable as it will help us improve moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are pleased to our location was ideal for your visit and that you also found us to be of a good value in the area. However, we are sorry for the issues you had while being here. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management