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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE EXPERIENCE!!! This is my first and last time staying at this hotel. Well, it's like a cheap motel, to be honest. It is extremely dirty; carpets everywhere have nasty and smelly stains, and the lobby and elevators smell of cigarettes and weeds. We booked a room with double beds, and they changed our room to a queen size bed with no sofa bed. There were three of us: my husband, myself, and our 12 yo son. There was no effort from the front desk person Marcella and her manager Juanita to switch the room to accommodate u... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Horrible staff
Business response:
Dear Amanda, Thank you for sharing your experience of your stay. We apologize for your experience and take feedback seriously. Our team aims to provide exceptional service, and we regret any issues you encountered. We'll address this internally to ensure our staff delivers courteous and professional assistance at all times. We value your feedback and hope to have the opportunity to restore your confidence in our hotel.Sincerely, Hotel Management
It took a half hour to check in. When i arrived at 6pm I was told there were no clean rooms available. It took the clerk several phone calls and help from another employee to find a clean room. When i got to the room, it was far from clean. I was to tired to deal with trying to change room. While the building looks new from the outside the rooms are very dated and in poor condition. I will not stay here again
Business response:
Dear Walter, Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We are sorry that the room you received on arrival was not as clean as you expected. We understand how important it is to have fresh and tidy accommodations, and we will follow up with our housekeeping staff to address this issue and make the necessary improvements to ensure it does not happen again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope w... read more
No reservation found I came around 10pm, beyond tired, and the front desk said they could not find my reservation. I had to spend over an hour on the phone until it was straighten out.
Business response:
Thank you for staying with Extended Stay America
(a) After booking the room through Expeida, I received a message from ESA that stated: Housekeeping Services: We provide complimentary weekly housekeeping when your stay exceeds 7 nights. If your stay is less than 7 nights, housekeeping services are available for a small, additional fee. Extra towels, bed linens, tissue, shampoo and soap are free upon request. However, at the hotel I was told that *no* housekeeping is provided for stays under two weeks, and none was provided. (b) ESA allows dogs in rooms. There should be roo... read more
Business response:
Dear Phokion, We appreciate your feedback and apologize for any confusion regarding our housekeeping services. Your concerns have been noted, and we'll work to improve communication. Regarding pet odors, we'll address this issue promptly. We regret any inconvenience caused by the parking lot's condition during winter weather. Our team is committed to enhancing the overall guest experience. We value your input and hope to have the opportunity to provide a more satisfying stay in the future. Thank you for choosing to stay with... read more
Disgusting hotel This is a disgusting extended stay. Absolutely filthy hotel. Cook top burners didn’t work. Kitchen sink didn’t drain. Bathtub didn’t drain. Room smelled horrible. Guest smoking pot. Guests propping back doors open and no one doing anything about it. Large dogs should not be allowed. I would like a refund. I checked out early as soon as I could get another hotel to stay at. Horrible to charge even one penny for such filth.
Business response:
Dear Marylou, We sincerely apologize for the distressing experience you had while staying with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please feel free to reach out to us directly ... read more
The room was dirty. Sheets smelled. Tv didn’t work. Was in there for 15 mins before deciding to leave. Was told I would get a refund and that didn’t happen.
Business response:
Dear Karly, Thank you for your valuable feedback. We pride ourselves on delivering a memorable hotel experience; therefore, we apologize for not meeting these expectations. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. If we may be of further assistance, please reach the hotel directly. We look forward to serving you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.