Extended Stay America - Chicago - Elgin - West Dundee

Business response:

Dear Kalondra, thank you for the great review! We're glad to hear you enjoyed the clean, spacious, and comfortable accommodations, and that our ample parking made your stay even more convenient. We hope to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Dear Armando, thank you for the positive rating! We're glad to see you had a good stay and hope to earn a perfect 10 next time. Safe travels and we look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Dear Shiereen, thank you for the kind words! We're glad to hear our front desk team made a positive impression and helped make your stay more enjoyable. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Hortencia, Thank you for staying at our hotel. We hope your overall experience was pleasant, but we apologize if we did not meet all of your expectations. We appreciate you taking the time to post your feedback, and we hope to accommodate you again in the future. Sincerely, Hotel Management 

Business response:

Dear Melanie, thank you for your honest feedback. While we’re glad to hear our staff made a positive impression, we sincerely apologize for any issues you experienced. This is not the standard we aim to provide, and your concerns have been shared with our team to investigate immediately. We appreciate you bringing this to our attention and hope to provide a much better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Alvin, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your departure. It is our goal to provide attentive service at all times, and we regret that we fell short in this instance. Your comments have been shared with our team to ensure better coverage and responsiveness moving forward. We appreciate your patience and understanding, and we hope for the opportunity to serve you more efficiently in the future. Sincerely, Hotel Management 

Business response:

Dear Dave, thank you for the kind words! We're thrilled to hear our managers and staff left such a positive impression. Providing helpful, friendly service is always our goal, and feedback like yours reminds us why we love what we do. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Juan, thank you for taking the time to leave this review. We are so pleased to see that you had such a positive stay and hope to welcome you back soon! - Sincerely, Hotel Management.