Extended Stay America - Chicago - Elgin - West Dundee

Business response:

Dear Michael, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Guest, Please accept our apologies for the shortcomings you experienced during your stay. Every guest deserves an immaculate and comfortable room, and we regret that this was not your case. Your concerns about housekeeping and missing amenities will be addressed with our team to ensure such lapses are not repeated. Guest comfort remains our top priority, and we appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to provide you with a much better experience should you c... read more

Business response:

Dear Destinee,Thank you for sharing your feedback. We regret that your stay did not meet expectations and apologize for the issues with the ventilation and breakfast options. Guest comfort is a priority, and we will address these concerns with our team to ensure improvements. Your insights are valuable to us, and we appreciate the opportunity to enhance our services. We hope to welcome you again for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Roberto, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Shakari, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Good afternoon Mauricio, thank you so much for taking the time to rate your recent experience. We are sorry to see that it fell short of expectations. We would love to learn more about how we could have made your stay excellent! We hope to welcome you back in the future. Sincerely, Hotel Management. 

Business response:

Dear Kalondra, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Mopelola, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Sharon, thank you so much for your review. We are thrilled that you had an excellent experience with us! Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management.