Extended Stay America - Chicago - Elgin - West Dundee

Business response:

Dear Jennifer, We’re thrilled to know you had such a great experience! It means a lot to hear that your stay left such a positive impression. At Extended Stay America, we strive to provide a welcoming and comfortable environment, and feedback like yours truly encourages us. We’re so glad you enjoyed your time with us and hope to see you again very soon! Sincerely, Hotel Management 

Business response:

Dear Jeannine, we truly appreciate your perfect 10/10 rating! While you didn’t leave any specific comments, your score means a lot to our team. We're always striving to provide clean, comfortable accommodations with friendly service, and we're thrilled to know your experience reflected that. We hope to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Dear Ruben, thank you so much for your feedback! We're happy to hear your check-in process was seamless and that your room was clean and spacious—two things we know are essential to a great stay. If there’s anything we can do to make your next visit even better, don’t hesitate to let us know. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Cruz, thank you for your honest feedback. We’re sorry the room didn’t meet expectations regarding smell—this is certainly not the standard we strive for. Our housekeeping and maintenance teams have been made aware so we can ensure fresher, more welcoming accommodations moving forward. We hope to have the opportunity to provide a better experience on your next visit. Sincerely, Hotel Management