This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Stay at Extended Stay America - Chicago - Elgin - West Dundee, an extended-stay hotel in West Dundee, Illinois. We sit near some of Illinois' top destinations including Elgin Symphony Orchestra, Grand Victoria Casino, and Sears Centre Arena.Stay at Extended Stay America - Chicago - Elgin - West Dundee, an extended-stay hotel in West Dundee, Illinois. We sit near some of Illinois' top destinations including Elgin Symphony Orchestra, Grand Victoria Casino, and Sears Centre Arena.
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too expensive based on how the property is.
Business response:
Dear Vaibhav, We thank you for taking the time to share your recent experience at our hotel. We are sorry to disappoint you that you found our hotel expensive. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we are of great value relative to many other hotels in the area. Therefore, we regret not meeting your expectations regarding the property and the price you paid. Thank you again for your feedback, and we hope you will allow us to host you again.Sincer... read more
The room was not clean. The bathroom and kitchen floors were not clean. The couch had a hole in the arm. The outside of the property was clean. Looks good from the outside. check in person was very nice.
Business response:
Dear Connie, Thank you for your recent stay at Extended Stay America. We apologize for the cleanliness issues in your bathroom and kitchen and the condition of the couch. We appreciate your feedback and will work to improve our services. We are glad you had a positive check-in experience and hope to provide an even better stay in the future.Sincerely,Hotel Management
Room was OK, but in an area that was being renovated and was a mess. Advertised breakfast included with room. Breakfast essentially consisted of a coffee and a couple of muffins.
Business response:
Dear Walter, Thank you for being our guest and sharing your experience. We are glad you loved your guest room, but we are sorry for the inconvenience you experienced due to our ongoing remodel. We hope you can return when the work is complete, as we would like you to experience our new and improved accommodations. Thank you again, and safe travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 4.4 star rating with 376 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.