Extended Stay America - Chicago - Elgin - West Dundee

Business response:

Dear Guest, It is a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate the outstanding review. We are delighted that you loved your suite and had a great time with our friendly staff. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are in the city. Sincerely, Hotel Management 

Business response:

Dear Valued Guest, Thank you for your 8/10 rating! We’re so glad to hear you really enjoy staying with us and appreciate your kind words. We look forward to welcoming you back soon and making your next visit even better! Sincerely, Hotel Management 

Business response:

Dear Valued Guest, thank you for sharing your feedback. We’re glad you enjoyed your stay overall and appreciate you bringing the towel charge to our attention. Your comments will be reviewed with our management team to ensure we’re providing clear communication and the best value possible for our guests. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We appreciate your positive remarks on our safe parking and building. We are glad these contributed to a comfortable and worry-free stay. The safety and security of our guests are of utmost importance to us. Your comments are appreciated, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Valued Guest, thank you for your wonderful review! We’re so happy to hear our team was helpful and able to answer all your questions about the hotel and local area. We truly appreciate your kind words and can’t wait to welcome you back for another great stay! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. It is glad to know that you had a great time here. Regarding the deposit policy, when any guest opts to pay for the room in cash, a deposit is required, which is refundable after inspection of the room at their check-out. Our front desk team is always helpful in this regard. We hope to serve you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your review, and look forward to welcoming you back again soon! 

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with housekeeping and maintenance teams and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management