Extended Stay America - Chicago - Elgin - West Dundee

Business response:

Dear Terrence, thank you so much for your wonderful review! We’re thrilled to hear that you loved your stay and can’t wait to welcome you back. It’s our goal to provide an exceptional experience for our guests, and knowing you enjoyed it means the world to us. If there’s anything specific you’d like to see during your next visit, please don’t hesitate to share. Safe travels, and we look forward to seeing you again soon! Sincerely, Hotel Management. 

Business response:

Dear Maria, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Jose, We appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management 

Business response:

Dear Tiffany, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Gloria, thank you for your kind words about our friendly staff and clean rooms. We're sorry to hear about the difficulty you had finding parking and the issue with the cigarette smell in Building B. We take our smoke-free policy seriously and will address this matter to ensure a consistent experience for all guests. We appreciate your feedback and hope to have the opportunity to provide you with a flawless stay on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Tiffany, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Good afternoon Jose,Thank you for the great rating and review of your recent experience. We hope to welcome you back again soon.Have a great day! 

Business response:

good afternoon Allison,Thank you for the great rating! We hope to welcome you back again soon! Have a great day! 

Business response:

Good morning Kianne,Thanks so much for the great rating and review! We are sorry about the maintenance issues that you encountered, but glad that they were remedied ASAP for you!Please come back again soon. Have a great day!