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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Stay at Extended Stay America - Chicago - Elgin - West Dundee, an extended-stay hotel in West Dundee, Illinois. We sit near some of Illinois' top destinations including Elgin Symphony Orchestra, Grand Victoria Casino, and Sears Centre Arena.Stay at Extended Stay America - Chicago - Elgin - West Dundee, an extended-stay hotel in West Dundee, Illinois. We sit near some of Illinois' top destinations including Elgin Symphony Orchestra, Grand Victoria Casino, and Sears Centre Arena.
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the property... It is very clean and the room was nice as well. I do have a complaint about the staff though. I came to the property early because of my schedule. This was my second visit. I requested an early check-in the staff stated there were no room available and I'd have to wait till 1pm. This was at 8am. I had no choice but to wait. Miraculously a room became available at 9am. No one checked out prior to this announcement. I truly believe there were room available, but the staff didn't want to allow me in early... read more
Business response:
I was so happy to hear you like the property. Sorry you experienced a wait, we unfortunately can not always honor a request for an early check in. Warmest Regards,
Musty but clean & pet friendly The place was clean but the hairdryer had been blown out. The Suite was a bit musty smelling when we first arrived- maybe not used in awhile?
Business response:
Lisa, thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the review
Terrific overnight stay reasonably priced for a room with a kitchenette. Very friendly and helpful staff
Business response:
I read this to the staff and it made their day! Thank you,
Ok Lots of people appear to be living here. Lots of children playing and riding bikes around the parking lot.
Business response:
Lisa, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret any inconvenience you had due to other guests on the property. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
We stayed at this property a few years ago & had no complaints, however it has gone down a lot. The smell hits you as soon as we entered the building. The carpet in the halls & stairwells is filthy. The suite itself was ok. Pretty clean but not great. I actually bought some cleaner & rags and went over the kitchen, walls and the table. The appliances looked like they used a dirty rag to wipe them down, you could see every swipe. I don't know if it is because of new management or what but we will not be back.
Business response:
Chris, thank you for choosing to stay with us again. We are sorry for the cleanliness issue you encountered this time and regret the inconvenience caused. This is not the kind of impression that we want our guests to have. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Motorcycle Trip It is an extended stay so not your typical hotel but the staff and everyone was really nice and the place was clean
Amazing First Time! Amazing Rooms & Staff! Rooms were clean and very comfortable. Can’t wait to come back and stay here again.
Business response:
Ida, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept suite as well as our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 4.4 star rating with 376 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.