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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't bring cats & declare your pets They are dog friendly, not pet friendly. And don't count on them too ask you about your pet. I was not asked about pets on check in & ultimately evicted for having my cats with me. My interaction with the staff was great, however. They worked with me regarding this misunderstanding and both the $200 fine & refunded the days I didn't get to stay there. Huge hassle to relocate at the last minute, though. Otherwise, the room was fine. The rooms looked tired & in need of painting & furniture ... read more
Business response:
Dear Dennis, Thank you for your feedback. We apologize for the inconvenience you experienced regarding our pet policy. We understand how frustrating it can be to relocate unexpectedly and appreciate your patience during this misunderstanding. We are glad our staff could assist you and resolve the issue promptly. Your comments about the condition of the room are noted, and we are working to improve our facilities. We value your input and hope to provide a better experience.Sincerely,Hotel Management
There were no extra bedding like linens and comforters for the pull out sofabed.
Business response:
Dear Mariana, Thank you for your feedback. We apologize for the lack of extra bedding for the pull-out sofa bed. Your comments will help us address this issue with our team. If you need anything during your stay, please don't hesitate to let the front desk team know. We hope to provide a more comfortable experience on your next visit.Sincerely,Hotel Management
Business response:
Dear Sarah, thank you for taking the time to leave this review. We are so pleased to see that you had such a positive stay and hope to welcome you back soon! - Extended Stay America Suites Chicago Elgin West Dundee
We have been here twice. We love the hotel. We will always stay here when we come back to Illinois.
Business response:
Dear Amy, thank you for taking the time to leave this review. What wonderful comments! We always love hearing from our regular guests and hope to welcome you again in the near future! - Extended Stay America Suites Chicago Elgin West Dundee
Great
Business response:
Dear Cedric, thank you for taking the time to leave this review. We are so pleased to see that you enjoyed your stay with us! We hope to welcome you again in the future.
Business response:
Hello Jhonson,Thanks so much for the exceptional rating. We are glad you enjoyed your stay with us. We look forward to seeing you again soon.
Business response:
Dear Jose,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.
Business response:
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Elgin - West Dundee takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve
The morn updates
Business response:
Dear Korbin, Thank you for choosing Extended Stay America for your visit. We are glad that you had a pleasant stay overall. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 1,035 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.