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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Stay at Extended Stay America - Chicago - Elgin - West Dundee, an extended-stay hotel in West Dundee, Illinois. We sit near some of Illinois' top destinations including Elgin Symphony Orchestra, Grand Victoria Casino, and Sears Centre Arena.Stay at Extended Stay America - Chicago - Elgin - West Dundee, an extended-stay hotel in West Dundee, Illinois. We sit near some of Illinois' top destinations including Elgin Symphony Orchestra, Grand Victoria Casino, and Sears Centre Arena.
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They sent us dishes etc to our room which was nice but the coffee maker had not been cleaned. It had dried coffee grounds in it and bugs crawling in it!! I had to thoroughly clean it before using ☹️
Business response:
Richard, thank you for being our guest at Extended Stay America. We are pleased if you enjoyed your stay overall; however, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Xmas trip on short notice. with alot of family... Our stay was okay it would have been nicer if they had more pillows sheets pillow cases that we were indicated that they were alone on but and I also did call ahead of time to see if there'd be plenty of pillows at check-in just was disappointed when I found out there wasn't in the fact that someone was smoking pot in the building and their ventilation system of somehow made it to work our bathroom filled up with the smoke smell that I need Golf R hole room with the smell of ... read more
Business response:
Sebrina, first and foremost, we wish you a Merry Christmas and a Happy New Year. We appreciate the time you have taken to share your feedback with us. We are truly sorry for the inconvenience related to the pillows upon check-in and that our staff was unable to assist you to your satisfaction with regard to the smoke odor. We have noted your comments and will take appropriate actions to enhance our guest experience. On a positive note, we are glad these issues did not completely overshadow your time with us. We look forward ... read more
Business response:
Thank you for staying with us and for taking the time to do a review, we appreciate it.
Business response:
Thank you for the review, I'll share it with the entire team :)
Decent place The front desk workers and maids are extremely nice and friendly. The room was clean for the most part, could have used some vacuuming in the closets. The beds were uncomfortable and the pillows weren’t the best. We stayed one night and basically just stayed to sleep after the event we attended.
Business response:
Thank you for staying with us, I'll let the team know you found all of them extremely nice and friendly. Warmest Regards
Business response:
Thank you for the great review :)
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 4.4 star rating with 376 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.