Extended Stay America - Chicago - Elgin - West Dundee

Sebrina 

on Expedia

3 years ago

Xmas trip on short notice. with alot of family... Our stay was okay it would have been nicer if they had more pillows sheets pillow cases that we were indicated that they were alone on but and I also did call ahead of time to see if there'd be plenty of pillows at check-in just was disappointed when I found out there wasn't in the fact that someone was smoking pot in the building and their ventilation system of somehow made it to work our bathroom filled up with the smoke smell that I need Golf R hole room with the smell of ... read more

James 

on Expedia

3 years ago

Decent place The front desk workers and maids are extremely nice and friendly. The room was clean for the most part, could have used some vacuuming in the closets. The beds were uncomfortable and the pillows weren’t the best. We stayed one night and basically just stayed to sleep after the event we attended. 

Thurston 

on Expedia

3 years ago

I like the property... It is very clean and the room was nice as well. I do have a complaint about the staff though. I came to the property early because of my schedule. This was my second visit. I requested an early check-in the staff stated there were no room available and I'd have to wait till 1pm. This was at 8am. I had no choice but to wait. Miraculously a room became available at 9am. No one checked out prior to this announcement. I truly believe there were room available, but the staff didn't want to allow me in early... read more

Lisa 

on Expedia

3 years ago

Musty but clean & pet friendly The place was clean but the hairdryer had been blown out. The Suite was a bit musty smelling when we first arrived- maybe not used in awhile?