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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are clean, but they are old and in need of updates. Although this is a non-smoking hotel, it reeks of smoke. They have no room service, but they have a towel and sheet exchange system (you bring the ones you've used to the office area and they give you clean ones to take to your room). I had no problem with the towels, but I would have liked some help with the bedding; however, they refused to assist. All in all, we had a clean, warm stay with the option of Coffee and breakfast snacks.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are glad to hear that you found the room clean and appreciated your stay. It is great to know that you enjoyed the coffee and breakfast choices. However, we sincerely apologize for the smoke odor and the lack of room service. It is disappointing to know that you had an inconvenience with the bedding exchange process. We understand how important comfort and assistance are during a stay, and we regret that this aspect fell short of expectations. Your comments will be... read more
Everything!
Business response:
Dear Guest, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management
Birthday Booked for my birthday and loved it
Very friendly and welcoming staff, had a pleasure in speaking with Sydney (supervisor) who has helped tremendously in checking in first time. Would definitely recommend this place to friends if needed.
Business response:
Dear Carmen, Thank you for your kind words! We’re delighted to hear that your first check-in experience was smooth and that Sydney made such a positive impression. Our team takes great pride in creating a welcoming atmosphere, and it’s wonderful to know that we came through. We truly appreciate your recommendation and look forward to welcoming you and your friends again in the future to Extended Stay America! Sincerely, Hotel Management
I especgener
Excellent service Best service ever
Clean, accommodating, friendly front desk, late check out available!! Great stay!
Good
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,140 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.