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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh The fridge was old and rusty and the door opened backwards. There was no conditioner in the bathroom. The breakfast was only oatmeal, muffins, and a breakfast bar and the coffee was empty. The front desk was closed so no one could refill it.
Business response:
Dear Elizabeth, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, including the condition of the fridge and lack of amenities. We also regret that the breakfast experience did not meet your expectations. Please know that your concerns have been shared with our team for review and improvement. We are committed to providing a better experience and hope you will give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Like the good ol saying goes, "you get what you pay for". For the price I did NOT expect a 5 star hotel experience. The bathroom was not as clean as it should have been and the floors seemed like they weren't mopped but the staff were extremely nice and I do believe that kind of customer service goes a long way.
Great hotel to stay at only problem i had was a weird old man staring out the window at all times to see what you were doing
Business response:
Dear Eric, Thank you for taking the time to review your stay. We are glad that you had a great overall experience. We apologize for the unsettling situation you mentioned and understand how uncomfortable it could be. Please rest assured that your comfort and safety are top priorities for us. We hope to welcome you back to Extended Stay America soon for an even better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.