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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice. However, the carpet in the hall smelled like cigarette smoke and the breakfast is deceiving because it’s just package goods
Business response:
Thank you for choosing Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smoke smell you experienced in the hallways. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Only as a second option Smelled like an ashtray, room seemed very outdated compared to other Extended Stays
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
No airport shuttle to/from property Worn linens Old tired mattress Not one single clothes hanger in room
Business response:
Thank you for reviewing your stay. We are sorry our hotel did not meet your expectations and that your stay was not a great one. We appreciate your feedback as it will help us to improve our service and facilities moving ahead. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
All is good. Will sure stay at this place again and again.
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Gramma’s Funeral We had to stay in the area for a funeral and they were the only local hotel that accepted dogs. The hotel is no frills. There was no housekeeping, you had to bring your towel s to the desk to exchange for more. There were basic amenities only. There is a laundry area which is nice. The parking lot was full on most days. The are is convenient for commuting. The hotel did have a mini kitchen which was nice and we were on a dog wiping so that was good. The bed was extremely comfortable and the room was clean, m... read more
Business response:
Thank you for your feedback. We are glad you liked most aspects of our hotel and that you had an overall pleasant stay. Please know we provide housekeeping once a week, although we are happy to offer it at your request for a minimum fee. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.