Extended Stay America - Chicago - Elmhurst - O'Hare

Business response:

Angela, thank you for choosing Extended Stay America for an overnight stay. We're glad to know enjoyed your time with us and that overall you had a pleasant experience with us.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management ​ 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Kathleen, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Sanjay,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. ​Sincerely, Hotel Management 

Business response:

Lucy, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your spacious suite and had a pleasant stay with us. Also, we have asked our housekeeping team to deep clean the elevator to remove the smoke odor. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Franette, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Christy, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know you had a great stay with us and that our offerings were to your satisfaction. The feedback for the odor is shared with our housekeeping team to do deep cleaning of that particular room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Vitor, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management