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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Check in was quick. The room was clean and nice. The staff was nice and professional.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Get what you pay for Dirty sheets and stained.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Room wasn’t ready at check in time had to wait 45min
Business response:
Jermaine, thank you for being our guest. We sincerely apologize for the problem you encountered at the time of check-in. Your feedback will be used as a training tool to improve our service levels going forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Check in staff was kind of rude, but it was ok. The hotel was clean and comfortable. Continental breakfast was only granola bars and coffee, but there were kitchenette in each room. So maybe they thought people would make breakfast in their room. Overall, it was a good experience.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to read that you liked our well-kept property and the fully-equipped kitchen in your room. However, we are sorry if any inconvenience was caused to you while you were here. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
One of the rooms had a huge hole in the door and it looked like it was knocked down.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the issue you had with your room and regret any inconvenience it caused. We have shared your feedback with the concerned team to check and fix it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Monte, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. We are committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, Hotel Management
Great price, not great odor. The room was fine; nothing amazing but it had a strong smell of cigarette smoke both nights. It was listed as non-smoking room but the smell was so strong that I felt like it was coming from one of the vents. I should have purchased some air freshener to see if the smell could have been neutralized.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Cleaning is free... soap and water people!!! The decor and style are outdated. I overlooked that but the cleanliness of the room was disgraceful. I mean come on people... soap and water and vacuum the carpet!!! There was toothpaste splatters on the mirror, soap scum in the shower and ledge of the tub and they even left the scrub sponge which should have been thrown out weeks ago.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Norman, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.