Extended Stay America - Chicago - Elmhurst - O'Hare

Business response:

Thank you for evaluating your stay. Although it seems overall you had a pleasant stay, we are sorry for the maintenance issue you experienced and that you were unaware of our kitchenware policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thanks for the feedback, and we hope to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. Although it seems you had an overall pleasant time, we are sorry for the issue you experienced. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Ken, we are sorry for the cleanliness and service issues you encountered during your visit. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. Also, we have asked our housekeeping team to be more diligent going forward. We hope the positive aspects of your stay will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Angela, thank you for choosing Extended Stay America for an overnight stay. We're glad to know enjoyed your time with us and that overall you had a pleasant experience with us.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management ​ 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Kathleen, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management