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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Reasonable accommodations for good price. Friendly staff and clean room. Amenities are somewhat antiquated but overall working.
Business response:
Thanks for being our guest. We are delighted to know you were overwhelmed not only with our outstanding hospitality and clean room but also with the value we offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Area not bad. Service is not great. My husband and I called for hair dryer cause there wasn't in the room. Front desk told us to go front desk and pick it up. Shouldn't you come to our door and give it to us? Well, I had to go down there an get it. And we asked for extra towels and pillows they had to call housekeeping and will call us back. Never call back or see any extra towels and pillows. Rooms were a little dirty. Shower curtains were stains. Sink was dirty and moldy. I wouldn't recommend coming here.
Business response:
Tina, thanks for choosing us. Although you had an overall comfortable stay, we would like to offer our sincere apologies as we couldn’t provide you with a clean room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Good place and service.
Business response:
Kimberly, we are pleased to read your stay was a great one and thanks for your 4-star review. Our team thanks you for the recognition. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Maybe this was a bad weekend but... I was happy we were able to check in sooner than anticipated. However, the room was not as clean as it could have been. My bed had sheets with stains. I asked if someone could come and make the changes, I was told no one was available. I took the sheets and changed them myself. The floor didn't look vacuumed and the bathroom did not have the shower wipes down. We were tired but did this ourselves. The wifi never allowed you to stay connected. The staff was very apologetic and friendly. May... read more
Business response:
Keisha, thank you for staying with us. We are glad you had an overall pleasant time here and that you liked our affordable rates. That being said, we are sorry for the issues you had with your room and regret that we failed to resolve it to your satisfaction. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We look forward to serving you much better in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Not really close to o’hare Room needs updating, but it is very clean and convenient . Large refrigerator, it is a fair price if you need it for a layover , excelent price if you have an extended stay . Breakfast is coffee , oatmeal and muffins . Bathroom fan was super noisy needs replaced .
Business response:
Thanks for the review of Extended Stay America. We are delighted to know you liked your well-maintained room and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Nice. But it didn’t have a shower curtain
Business response:
Lorenzo, thank you for staying at Extended Stay America. We are glad you had a nice time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.