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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Roger, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Flinke folk, men vil ikke anbefale stedet Hotellet som helhed var fint (beliggenhed noget skod), men at sige der er continentel breakfast, er absolut en overdrivelse...….der var kaffe, the, proteinbar, grød og efter 4 dage muffins...….så absolut ikke min opfattelse af morgenmad. Hotellet lå langt væk for alt, det burde man nok gøre opmærksom på. Ingenting i nærheden, hverken butikker, restauranter eller offentlig transport. Wi-fi fungerede ret dårligt
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know overall you had a pleasant stay, but we are sorry that our grab-and-go breakfast offerings were not up to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. We hope we have the opportunity of hosting you back again for an even better experience. Sincerely, Hotel Management
Business response:
Dennis, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Hotel is kind old, and we stayed for two nights but didn't get room clean for the second day.
Business response:
Helen, we appreciate you being our guest and for taking the time to post a review. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area. From your review, it also seems that our housekeeping policy was not explained to you on arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a we... read more
The Cialis worked great.
Business response:
Thanks for including Extended Stay America in your travel plans. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We had a nonsmoking room but the floor above us was all smoking. The elevators always smelled like smoke and at times it would leak down through the bathroom vent and smell up our room.
Business response:
David, on behalf of our team, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Safe, quiet and the staff is friendly. The hotel was on the outskirts of things but there is a grocery store and other things nearby. Good for traveling for work.
Business response:
Thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was enjoyable and that you were impressed with our courteous service. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
I didn't like the fact there was NO coffee in the rooms, hair dryer, etc. All this had to be gotten at the front desk. When I got these items at the front desk, I wasn't given mugs (later found out there were NONE in the room). I called up and asked to have some brought. Said they were on the way. NEVER came!? What's a morning without room coffee? Also, there were toe nail clippings on the carpet **GROSS** ...needs to be better vacuumed! Another thing, If you say in the front of the building, you should be able to park there... read more
Business response:
Dan, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
After a missed flight at OHare airport, a kind person is what was needed. The young lady at the front desk was very helpful and pleasant.
Business response:
Thank you for taking the time to provide feedback. We're sorry you were stranded at the airport due to a flight cancellation, but we are glad our hotel was able to turn a difficult situation into a pleasant one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.