Extended Stay America - Chicago - Elmhurst - O'Hare

Business response:

Thank you for being our guest. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Ana, thank you for taking the time to review your experience at Extended Stay America. We are pleased to read that you loved our proximity to the airport and the breakfast we serve. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Janique, thank you for your feedback. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team, and has asked them to deep clean the room to remove the smell. Our maintenance team is also rectifying the issues with the AC. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America. We are thrilled to know you liked our courteous service and that you were impressed with our ideal location as it was close to other interesting venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Eric, thank you for staying at our hotel. We are sorry for the issues you had with your room. We value your feedback as it will help us improve moving forward. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Edward, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and were impressed with our courteous associates. We have taken a note of your feedback as it helps us to enhance our future guests’ experiences. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Connie, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We would also like to inform you that, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Kitchenware is available at the front desk as per the brand standard and is always complimentary. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management