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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate how much you enjoyed your stay and hope you will visit again the next time you are in the area. Sincerely, General Manager
Business response:
Taylor, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, General Manager
Nice and clean hotel A good hotel with friendly staff. The room is spacious and clean with a kitchen. You have to bring your own pans and pots and utensils though. Wifi is good and the "grab and go breakfast" is convenient. The only thing I might say as a con is there is no hairdryer in the room.
Business response:
Thank you for being our guest at Extended Stay America. It’s nice to know you enjoyed your comfortable room and were impressed by our helpful staff. Please know, since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We will be sure our f... read more
furniture is falling apart, exchange towels must do it yourself.
Business response:
Roman, we are glad you stayed with us and appreciate your candid review. We are sorry your suite fell short of expectations and that you were unhappy with our hotel policy. We regret the inconvenience this caused and hope to serve you better on your next visit. Sincerely, General Manager
Business response:
Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, General Manager
nice clean
Business response:
Crystal, we are pleased to see your rating and read your review of Extended Stay America. We are happy you liked our spotless property. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Great stay excellent service and comfortable
Business response:
John, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you were pleased with the exceptional service from us. We work hard to provide high levels of service, so we will share your compliments with the team. We look forward to welcoming you back soon. Sincerely, General Manager
Disappointed My name is Denise not Courtney. Desk clerk was complaining about working 2shifts. Used wrong credit card. I asked her to charge it to another she took the card but she charged the one I called in with when I made reservation. Not sure if she charged me twice. I will be looking for extra charges on my card that I handed her. ??? She also handed my adult grandson a hair dyer we requested, covered with a sheet ??? Lock on door was missing scews and didn't work right. And carpet was dirty. Very disappointed.
Business response:
Denise, please accept our apologies for the inconveniences that you experienced with our front desk service and the other issues you encountered while here. We are working with our department heads to prevent such instances. We take great pride in the services we offer, and obviously, we fell short of this during your visit. Thank you for sharing your concerns, and we hope you will give us another chance to regain your trust in us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,135 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.