This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant hotel close to O'Hare We stay there nearly every time we are in town, we think it's the best value for the money around O'Hare.
Business response:
Thank you so much for taking the time to do a review of your stay. We are glad your room with your fully-equipped kitchen was to your liking. I am so pleased to read that you found our hotel to be such a great value. Thank you again for your review. We look forward to seeing you again!
I chose this hotel because the price was reasonable compared to others in the vacinity and it is close to my family.The room I had was quiet and the bed was comfortable. I felt safe with the double locks. The TV was adequate, however, it would have been better with more channels to choose from. I would have liked to have the kitchen stocked instead of having to ask for everything. The grab and go breakfast was okay, but I stayed over 2 weeks and it became very repetitive. I would stay at this hotel again.
Business response:
The staff and I read your comments about your stay with us. We are happy to hear our location provided a comfortable and safe environment during your two-week stay. I am sorry the TV channel selection wasn't to your liking. Please know that we hope to update that in the near future. Once more, thank you so much for your review. We look forward to seeing you again next time you visit your family.
Business response:
Thank you for the feedback
Amazing! Only stayed one night because I didn't book my other hotel another day, but got in at 10p after driving from Cleveland OH and had amazing service right away! Clean and nice area!
We found cochroaches and rat feces in our room. Rooms are very outdated and definitely not worth more than $50 per night in my opinion. Told us that housekeeping does not come in every day to clean. Free breakfast was just coffee and a cupcake. We didn't stay eve half a day in our room and just asked for a refund and went somewhere else. The place is very disgusting and the hallways and elevator even smelled like Marijuana. The one star is just for the staff at front desk that checked us in and out.
Business response:
Dear Guest, We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and guest comfort are top priorities, and we take your comments about pests and odors very seriously. We’re also reviewing our housekeeping schedule and breakfast options to enhance guest satisfaction. It’s encouraging to know our front desk staff provided courteous service despite the circumstances. We appreciate your honesty and understanding. We look forward to welcoming you back. Sincerely, Hotel Management
We found cochroaches and rat feces in our room. Rooms are very outdated and definitely not worth more than $50 per night in my opinion. Told us that housekeeping does not come in every day to clean. Free breakfast was just coffee and a cupcake. We didn't stay eve half a day in our room and just asked for a refund and went somewhere else. The place is very disgusting and the hallways and elevator even smelled like Marijuana. The one star is just for the staff at front desk that checked us in and out.
Business response:
Dear Guest, We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and guest comfort are top priorities, and we take your comments about pests and odors very seriously. We’re also reviewing our housekeeping schedule and breakfast options to enhance guest satisfaction. It’s encouraging to know our front desk staff provided courteous service despite the circumstances. We appreciate your honesty and understanding. We look forward to welcoming you back. Sincerely, Hotel Management
I felt as though it was an apartment complex, not a hotel and not in a good way. Bathrooms and kitchen area were gross, people eating dinner outside in lawn chairs, dogs barking all morning. Felt like a strange dream.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Unsatisfied I stayed 3 nights in 3 different rooms and 2 out of the 3 were horrible! Wouod love to stay again for convience but very unsatisfied with cleaniness. Mary at the fromt desk was very very nice and helpful. Betty on the other hand has absolutely no customer service skills and was very rude!
Business response:
The staff and I have reviewed your survey and we appreciate your comments. We are so sorry to read that you were not satisfied with the cleanliness of our hotel. As well, I regret to read that some staff members provided you with poor service. In response to your review, I will be reviewing customer service standards and cleanliness procedures with my staff to ensure that your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel,... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,135 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.