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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Every thing good, except no toiletries and $33 early check in fee.
Business response:
Dear sardar, Thank you for sharing your experience. While we’re pleased to know that most aspects of your stay met expectations, we regret any inconvenience caused by the absence of in-room toiletries and the early check-in fee. While certain amenities and services may vary, we understand how these details can impact overall comfort. Your feedback is appreciated and will be considered as we review our offerings and policies. We’re grateful that you chose to stay with us and hope you will consider us again for future visits t... read more
Key entry did not work Noisy all night long
Business response:
Dear Ridvan, Thank you for taking the time to share your review. We’re truly sorry to hear about the inconvenience with room access and the disturbances during your stay. We strive to provide a smooth and restful visit, and we regret that this was not reflected in your experience. Your feedback has been noted for internal review, as it helps us identify areas needing improvement. We appreciate you bringing these concerns to our attention, and we hope you will allow us another opportunity to make it up to you on a future visi... read more
Furniture old and broke floors carpet dirty and smel like a wet dog no hangers for my clots battery bad in remote control don’t clean the room until we leave
Business response:
Dear Ramon, Thank you for sharing your experience. We’re truly sorry to hear about the condition of the furnishings, cleanliness concerns, and lack of essential room amenities during your stay. Your feedback highlights areas where we fell short, and we sincerely apologize for the inconvenience this caused. Please be assured that we are actively working to address these issues and enhance our overall guest experience. We appreciate your patience and hope you’ll consider giving us another opportunity to provide the comfort and... read more
It was much too expensive against the state of the property. Not offering proper and enough breakfast.
Business response:
Dear Naseem, Thank you for sharing your thoughts with us. We’re sorry to hear that your experience didn’t meet your expectations, particularly regarding the overall value and breakfast offerings. We understand the importance of both comfort and affordability when choosing accommodations, and we regret any disappointment this may have caused. Your feedback is valuable, and we’ll continue to work on enhancing our guest experience. We hope you’ll consider giving us another opportunity to better serve you in the future. Sincerel... read more
Place is dirty and they never cleaned the room, even when requested. It’s old, dirty, and nasty
Business response:
Dear Myles, Thank you for sharing your experience. We sincerely apologize for the lack of attention to cleanliness during your stay, especially after your request. We understand how frustrating and disappointing this must have been for you. Maintaining a welcoming and sanitary environment is a priority, and your feedback indicates we fell short. Please know that your concerns have been shared with our team to help drive improvements. We would appreciate the chance to provide a more comfortable and respectful visit in the fut... read more
We have never stayed at such an unsafe hotel before. The people that lived there were very concerning, majority were high on something. Our room constantly smelled like wet dog. This morning there was a dog outside of our room that was viciously growling and barking. My sister stayed in another room on the first floor that was infested with ants crawling on the wall. All around awful.
Business response:
Dear Jim, Thank you for taking the time to share your feedback. While it's encouraging to know you chose us for your stay, we are genuinely sorry to hear that your experience was impacted by several concerning factors. The conditions you described do not reflect the environment we aim to provide, and your comments have been brought to the attention of our leadership team. We look forward to the opportunity to welcome you back for a vastly improved visit. Sincerely, Hotel Management
I had to refund the stay because there was only one room available and it smelled like smoke. I was told to sign a form that agree not to smoke in the rooms; just to get a room that smells like smoke. It was a horrible experience and unacceptable.
Business response:
Dear Chante, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not reflect the standards we aim to maintain. It’s particularly regrettable that, despite our strict no-smoking policy, your room did not meet expectations. We understand how disappointing that must have been and apologize for the inconvenience caused. Your concerns have been shared with the appropriate teams, and we hope to welcome you back for a greatly improved visit. Sincerely, Hotel Management
This has got to be one of the worst hotels I've ever stayed at. It almost felt like a crack house and not a good one. The room smelled like smoke even though it's supposed to be non-smoking and smelled like pee. I called ahead for a late check-in because of a flight but when I showed up nobody was here to check me in finally a lady did come to help me and she was as nice as she could be but it was late. The room was definitely dirty the door had weird stains on all over it the floor was sticky. Some of the towels were yellow... read more
Business response:
Dear Philip, Thank you for your honest feedback. We're truly sorry to hear your experience fell so far below expectations, particularly after a long travel day. While some situations, like late check-in delays, can be challenging during overnight hours, the condition of your room is not reflective of the standards we strive to uphold. We appreciate you recognizing the efforts of the team member who assisted you, and want you to know that we will share your concerns with our team. We do hope to have the opportunity to regain ... read more
Facility assured me that I would have a handicap room upon reservation. I was assured again the day prior to check-in. Then upon check in I was told that the room was occupied by a long term tenant WHAT?????
Business response:
Dear Guest, Thank you for taking the time to share your experience. It's truly important to us that each guest feels valued and accommodated. While we aim to honor all requests, certain circumstances can affect availability, and we understand how frustrating that can be. Your feedback has been noted and will be used to help improve communication and consistency. We're committed to ensuring a more seamless experience moving forward and appreciate your understanding. We hope to have another opportunity to welcome you back unde... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.