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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trust your instinct... Pick another place Checked in very late due to a missed connection at O'Hare. The only reason I did not leave and request my money back was that this was my one option to get 3 hours of sleep at that point. Trust your instincts, this place is disgusting. It was dirty and smelled terrible. Fresh blood stains on carpet and parts of the kitchen had not been cleaned in a while... Or ever. Front desk was nice and polite which is pretty much the only good part of my stay.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry your stay fell short of expectations and appreciate you recognizing the courteous service provided by our front desk team. Feedback like yours is essential in helping us identify areas that need attention. We remain committed to offering a stay that meets the comfort and standards our guests deserve, and your comments will be shared with our team for review and improvement. Sincerely, Hotel Management
Assigned the wrong room from what i booked
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience of being assigned the wrong room—it’s understandably frustrating when expectations aren’t met. While occasional booking errors can occur, we know this impacted your experience and regret that we didn’t resolve it to your satisfaction during your stay. Please know we are improving our accuracy and communication to prevent this from happening again. We value your input and hope you will consider giving us another chance to provide the... read more
Dirty, it says “breakfast included” but in reality I wouldn’t call that a breakfast at all, noisy and smelly
Business response:
Dear Guest,Thank you for sharing your experience. We’re sorry to hear that your visit fell short of expectations. We especially regret that the complimentary grab-and-go offering did not meet your needs, and we understand how important a comfortable and peaceful environment is during a stay. Your comments have been noted and will be addressed with the appropriate teams. We appreciate your feedback and hope to have the chance to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
The room was dirty (actual garbage on the floor), smelled bad, and was in very poor condition. The whole place is sorely in need of some upkeep and the continental breakfast was a joke. My standards are not high…a clean room and a fresh cup of coffee in the morning is all I required on this trip, but I will not be staying here again.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that your stay was anything other than satisfying. Every guest should always expect a clean and well-maintained space, along with a simple, welcoming start to the day, and it is clear we fell short. Your comments have been taken to heart and will be addressed with the appropriate teams to ensure a more fulfilling visit for future guests. We appreciate your honesty and hope to get another chance in the future where we can offer a much-i... read more
Rough people all around,noisy and no one was around at front desk for hours when needed help and no pts for kitchen to use
Business response:
Dear Nicole, We regret that your stay did not meet expectations and apologize for the disruptions you encountered. A peaceful environment and attentive service are important, and we’re sorry these standards were not met during your visit. We also understand the inconvenience caused by the absence of cooking supplies and limited staff availability. Your comments have been shared with our team to help us strengthen both guest support and overall experience. We are committed to making meaningful improvements and hope you’ll con... read more
Won’t recommend Seriously dusty and no hot water or hair dryer for cold weather. When complained, the receptionist was extremely rude tell us that the maintenance will arrive once they are done fixing some thing else complained in an other room. The maintenance that arrived acknowledged that this was the second time someone complained about hot water issue on our floor. Secondly the sheets and the room was dusty and the carpet was old and torned. We could not sleep due to allergies from dust. I had to check out early to slee... read more
Business response:
Dear Guest, We are genuinely sorry for the inconvenience you encountered, including the maintenance concerns in your room and how our team handled it. Your comments are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. Furthermore, we truly regret the unpleasant environment, which significantly impacted your sleep and rest, given your scheduled travel for the next day. We understand how frustrating these incidents must have been, and we sincerely apologize... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.