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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
terrible
I booked for 3 days, only stayed for 2. Couldn't wait to leave. Trailer-trash tennants yelling at each other,, dogs barking in the hotel,,, The WORST Mattress I have ever slept on,, Anywhere,,, and the saddest looking "breakfast" of anywhere I have ever stayed (coffee & sad little muffins). The front door didn't work properly,, had to wait for someone on the inside to activate it,,, and then had to wait 15+ minutes for someone to arrive at the front desk. The one thing I did like,, I appreciated them actually letting me chec... read more
The night staff didn’t let me stayed outside for fifteen minutes and he was rude
Dirty, Quality of Motel 6 Disappointed mostly at the how dirty it was. Also the breakfast sucks.
An hour after we checked in we informed the FD that lights and TV aren’t working. We were told they will send someone to the room for the light. Surprisingly it seems they know about the issue on the TV. How come it wasn’t checked prior to arrival? Although we didn’t use it, it should have been checked
My stay was ok, but only ok
Business response:
Dear Julian, Thank you for sharing your experience with us. We truly appreciate the time you took to reflect on your stay. We are sorry that your visit did not meet your expectations, and we remain committed to making meaningful improvements that enhance guest satisfaction. Your perspective is valuable in helping us identify areas for growth. We hope you will consider giving us another opportunity to provide a more memorable and fulfilling stay. Your comfort is important to us, and we welcome any additional feedback that may... read more
Dirty, stinky room. Very unhygienic!
Business response:
Dear John, Thank you for taking the time to share your feedback with us. We would like to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please be assured that we are fully committed to ensuring that such issues do not recur in the future, and we appreciate your patience and understanding during your time with us. We hope to have the opportuni... read more
The rooms are large and bright, but the property shows wear. The rooms are advertised as having fully eqipped kitchens but there are no dishes, glasses or utensils. Had to go to the desk and asked for plates, knives and forks and got handed 2 of each. Made another trip for a coffee maker and another for water glasses. The clerk said that they didn't have any glasses just cups. I pointed out that the signage in the hotel claim a fully equipped kitchen, the answer was "that's all they give us". I stated that it was unacceptabl... read more
Business response:
Dear Karl, Thank you for sharing your feedback. We're glad you found the room spacious and suitable, but we're truly sorry for the inconvenience you experienced with the kitchen supplies and the level of service received. We understand how frustrating it must have been to make multiple requests for basic items, especially when expectations were not met. Your comments have been shared with the relevant team for review and follow-up. We appreciate you bringing this to our attention, and we hope to have the opportunity to welco... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.