Extended Stay America - Chicago - Gurnee

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chicago - Gurnee. Sincerely, General Manager 

Business response:

Beckie, thank you for writing such a wonderful review of Extended Stay America – Chicago - Gurnee. We are delighted to read our location close to plenty of restaurants was perfect for your needs and that our associates met and exceeded your expectations. Your feedback is much appreciated, and we cannot wait to welcome you back soon. Sincerely, General Manager 

Business response:

Regina, thank you for choosing Extended Stay America - Chicago - Gurnee and for your five-star review. We are happy you had a pleasant stay with us and that you liked our location which was convenient for your needs. To ensure cleanliness of kitchenware upon check-in, brand standards require us to keep them at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look ... read more

Business response:

Will, thank you for staying at Extended Stay America - Chicago – Gurnee. We're delighted our hotel was ideally located to everything you wanted to do/see on this trip. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for sharing your experience. I am pleased to read you enjoyed our convenient location near the graduation you were attending. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

Thank you for taking the time to share your experience. Please accept our most sincerest apologies that your stay was not the best because of loud noises from other guests. We will inform our staff to make sure noise levels are kept to a minimum. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.