Extended Stay America - Chicago - Gurnee

Business response:

Michele, thank you for being our guest. We are happy to know that you liked your room and had an overall pleasant experience. Having said that, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager 

Business response:

Thank you for your stay. Please accept our apologies if our hotel policies were not shared with you at the time of check-in. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. However, these items are also available complimentary at the front desk at any time. We appreciate your feedback about our complimentary grab-and-go breakfast and have made a note of the same as we plan any changes in the future... read more

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that our location close to various attractions of the city was ideal for your needs. However, I am sorry for the the noise issue you experienced due to lack of attention at the Front Desk. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager 

Business response:

Lavetta, thank you for taking the time to review your stay at Extended stay America - Chicago - Gurnee. I am pleased to know that you had a pleasant experience at our hotel. We appreciate your business and hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for being a guest at our hotel and letting us know that your overall visit was a pleasant one. However, we’re sorry for not living up to all of your expectations and regret the inconvenience caused. Your feedback is appreciated, and we hope you will visit us again. Sincerely, General Manager 

Business response:

Thank you for the feedback about your stay at our hotel. We are glad your overall experience was enjoyable and that our location was acceptable to you. However, we are sorry if any inconvenience was caused while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest and for your wonderful feedback! It’s our pleasure knowing you enjoyed at Extended Stay America - Chicago – Gurnee and had a great time with us. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Joann, thanks for the perfect rating. We are delighted you had a great time at Extended Stay America - Chicago - Gurnee and hope to welcome you back soon. Sincerely, General Manager